Customer Service: To keep our prices and costs as low as possible, customer service/questions are by email. Response time typically within hours (during business hours). Email us at firstname.lastname@example.org Orders are placed online or by mail.
Phone: Monday-Thursday 9am-3:30pm Arizona Time, Friday 8am-12pm. OCTOBER HOURS: 9am-5pm M-F, 12-5PM Sat/Sun. Some items available in our Phoenix, AZ Store 602-944-5243
2011 Holiday/Closing schedule:
We ship from Phoenix, AZ, USA.
Shipping schedule: HOLIDAY ORDERS: Most orders are shipping (leaving the warehouse) the next business day, orders entered on Friday are shipping the following Monday or Tuesday if in stock. USA Priority Mail delivery typically 2-4 days later (after ship date), we ship from Phoenix, AZ, USA shipped from AnythingCostumes.com. Express orders (Continental USA only) allow next business day for packing and then 1-2 business days later for delivery in the USA. A business day is Monday through Friday excluding Holidays. If you are unavailable when the courier makes a delivery attempt, your delivery or pick-up may be delayed. We are not responsible for delivery delays. Invalid addresses will delay your shipment.
Shipping and Customer Service is closed on weekends and holidays.
2008 Holiday Closing Schedule:
Most orders are shipping (leaving our warehouse) within 2-4 business days. Delivery in the USA by Priority Mail is typically 3-4 business days later in the 50 US States, large or heavier shipments (over 3 lbs) may ship by UPS Ground or equivalent at our discretion if Priority Mail is selected. Plan your shopping accordingly. We ship only to verified addresses listed on your credit card account (billing address or secondary address if they will verify it with us.) We take these precautions to prevent fraud. Exceptions for gifts made for previous customers only, restrictions apply. Delivery dates are not guaranteed by us, we control shipping dates and delivery times may be affected by carriers (US Postal Service, DHL or others). Inaccurate information such as a non-matching billing address or invalid contact information (including phone numbers, email addresses, address formats, etc) may delay shipping of your order or lead to order cancellation. Carrier drivers may require signature for delivery regardless of customer comments upon checkout.
Retail Order Pick-up:Located in Phoenix, AZ, USA. Orders may be entered online and picked up at our office/warehouse with a valid drivers license and the card used for purchase (matching). Enter a comment upon checkout if you would like to pick up your order and we will contact you. We are near I-17 and Peoria Ave.
Shipping Confirmation emails:Emails with tracking information are sent automatically for orders in the USA. Note: Yahoo and Hotmail accounts typically move them to the "bulk
mail" folders. AOL often blocks order and shipping emails as spam, you may want to use an alternate email account or ask them for assistance receiving your emails sent from us (see below for email address) or check your Spam folders
Add items to the online shopping cart in your desired color/size/quantity combination to check availability before sending your order (no back-orders).
Payment for mail orders by US Dollar money orders or cashiers checks drawn on American Banks only, payable to: ABC Online Resources, LLC Please include contact email address with your order. Mail orders generally ship in 1-6 weeks (1-2 weeks if in stock, 2-6 weeks if out of stock when we receive your order). Please include your email address, we will email you if there are additional delays and email shipping information when your order is processed. Personal or company checks are not accepted.
Pre-orders: Pre-order items and orders are filled on a best efforts basis only. Pre-ordered items are not guaranteed and you agree to hold AnythingCostumes.com and ABC Online Resources, LLC harmless for any delays or inability to meet demand. (Although both cases are rare and have not yet occurred you agree not to sue us or attempt any compensation if we can't get your costume. The lawyers want this sentence here)
CLAIMS: Any claims of loss of shipment or articles must be made in writing within 21 days of order date for all shipments in the USA. Claims after said date may not be honored. By use you agree to provide a signed original affidavit of any claim of non-receipt within the specified period. If you confirm delivery of your order at your address, you are liable for the full purchase price including shipping/handling. Packages are insured while in transit only, once delivered they are the buyers responsibility and no longer insured. Without a signed original affidavit in our possession within the 21 days, you agree that you have received your order in good condition and you did not require signature for delivery. We prosecute fraud and so does our insurer. By entering an order you agree to terms including: Shipments are FOB Phoenix (seller fulfills his or her obligation to deliver when the goods have shipped (postage or shipping has been paid). This means that the buyer has to bear all costs and risks to loss of or damage to the goods from that point (see insurance terms above).
Back-Orders: Please verify your email address when ordering. Generally, if items are sold out the balance of your order will be shipped and the total purchase price adjusted before billing. If items are due in our warehouse from suppliers, we may email you to advise of order delays. We do not offer back-orders. All items and prices are subject to availability (stock on hand) and subject to error (we are not responsible for typographical errors including errors in printing, websites, emails etc. and reserve the right to adjust any pricing or cancel items or orders without notice).
We will ONLY SHIP TO VERIFIED BILLING ADDRESSES FOR THE CREDIT CARD, the address will be verified with your bank.
WE PROSECUTE CREDIT CARD FRAUD. We have prosecuted 7 cases around the world and will prosecute all future cases.
If you require signature for delivery you must request it on the special message screen upon checkout. If you live in a high-risk area we suggest you request signature confirmation. Tracking or delivery confirmation is not available in all areas. We will not be responsible for theft or loss. Requests in the special message area of checkout will also show on your automatic email confirmation. If you believe you requested signature confirmation but do not see it on your order confirmation you must contact us by email reply immediately. We reserve the right to require signature for delivery of any order and may cancel any order at our discretion. Orders may not be cancelled, however if you would like to attempt to cancel an order before shipping you may email your request (see above for email address) including your name and order number. If we are able to pull your order before processing we will accommodate your request. If you order has been processed, shipping/handling fees are non-refundable. In the event an order is returned as unaccepted or undeliverable shipping/handling fees are non-refundable.
SHIPPING: As of 8/8/02 shipping is done by discreet packaging from ABC Online Resources, LLC.
Orders are generally shipped by the USPS (United States Postal Service) and PO Boxes are acceptable as long as they are also the billing address for the credit card used. Shipping rates, subject to change this is an indication only, calculated based on order amount before any discount or promotion codes: see shopping cart or checkout page to calculate shipping after inputting your destination. Rates subject to change without notice. Current rates will show upon checkout.
EXPRESS SHIPPING: Now available in the Continental USA ONLY, minimum rate shows upon checkout (starts at $26.95). Shipping may be adjusted on your order based on the method you select. ALLOW 2-3 BUSINESS DAYS including packing/shipping. For larger, bulky or heavy orders additional shipping may apply for express shipping. In the event additional shipping may apply, we will contact you for approval before shipping. If no one is available to accept delivery or additional charges, it may be delayed beyond our control. PRIORITY SHIPPING: In stock orders usually ship in 2-5 business days. A business day is general Monday-Friday, except holiday's. Delivery in the USA is generally in 5 days from the shipping date. From time to time they may take 2 weeks (the USPS does not guarantee delivery dates). By entering an order for the USA you agree to allow 30 days for delivery before we file an insurance claim to reship your order. Shipping outside the USA by the USPS may take 2-8 weeks and delivery dates are not estimated or guaranteed. In the USA, you will get a second email with your tracking information automatically sent to the email address listed on your order. The USPS offers no tracking on international shipping. There are occasional shipping delays of up to 2 weeks if items are due back in stock or to verify shipping information with card issuing institutions.
Outside United States see the checkout screen to calculate shipping based on your destination. We will only SHIP TO VERIFIED BILLING ADDRESSES FOR THE CREDIT CARD, they will be verified with your bank.
Shipping Service - All shipments outside the USA are shipped via the US Postal Service Air Parcel Post.
INTERNATIONAL ORDERS: For orders to addresses outside of the USA we recommend using American Express since automated address verification is available for many countries to expedite your order. Billing and shipping addresses must be identical. Card processing requires verification and approval of American Express. Included in the shipping cost is our expensive phone calls to verify addresses with credit card issuers. If your bank will not verbally verify your shipping address, or for any other reason, your order may be cancelled.
CANADIAN ORDERS add $15 to the USA rate (as of 3/19/04, lower rate), current rate displayed when country is selected. VAT or import taxes not included.
Orders are shipped from our office in Phoenix, Arizona, USA. Most in stock USA orders entered by 2PM EST are shipped within 3-5 business days. A business day is Monday - Friday, except holidays and special closures. Most orders ship Priority Mail but we reserve the right to ship any order regular USPS surface or Fedex ground at our discretion.
If your shipment is damaged, you may exchange it within 5 days of the shipping date. You must contact us by email immediatly upon receipt to report any manufacturer defects or shipping damage.
Due to manufacturing changes or improvements or other factors packaging or products may vary from those pictured or described on our website. Colors of fabric WILL vary from those seen on your computer monitor and may vary in different dye lots. By ordering you accept these differences.
In the event of a dispute, including claim of non-receipt or charge-back, we may provide personal information and details of transactions to any individual or organization we deem appropriate to help resolve, prevent further abuse or bring prosecution for fraud or other charges.
We do not rent or sell your name, address, email address or other personal information although we reserve the right to do so to carefully screened companies in the future. We only use telephone numbers if we need to contact you regarding an order. By signing up for our mail address. To be removed from newsletter lists follow instructions included with the email. If you require signature for delivery you must request it on the "special message" screen upon checkout. If you live in a high-risk area we suggest you request signature confirmation. We will not be responsible for theft or loss if no signature is requested. Requests in the "special message" area of checkout will also show on your automatic email confirmation. If you believe you requested signature confirmation but do not see it on your order confirmation you must contact us by email reply immediately. We reserve the right to require signature for delivery of any order and may cancel any order at our discretion.
Images/Packaging: Due to manufacturing changes or improvements or other reasons (including errors), packaging of products may vary from those pictured or described on our website. Photos and images may not be duplicated.
OVERSEAS ORDERS or Outside of the United States, CUSTOMS/VAT: Check with your country or customs agent to determine what, if any, taxes, duties or restrictions may apply. Shipping costs are not refunded if orders are returned by customs or failed delivery attempts. No refund is given on stolen or confiscated orders. Check with your customs agency to verify our products are allowed into your country from the USA. Retail packaging (boxes) may be removed to reduce the size/weight of your order.
Other terms: Although we strive for perfection, we may have typographical errors or pricing errors. We reserve the right to make corrections. By use of the site or ordering, you agree that the maximum liability of ABC Online Resources, LLC shall be the purchase price of the item and we are not responsible for inconsequential loss for any reason. Descriptive error liability . Occassional we may run promotions or discounts: Discount coupons or codes may not be combined, only one discount code or coupon per order. Minimum purchase amount is the product order total before shipping & handling, tax or other charges.
WE PROSECUTE CREDIT CARD FRAUD. DISPUTES are sent to collections and legal. Credit card charge-backs: In the event a credit card charge is disputed as fraudulent, unrecognized, unauthorized or any other reason, we will turn the matter to our collections department. In the event the chargeback is not resolved in a timely manner we may turn the matter over to law enforcement agencies or other collection agencies and may result in additional fees due including but not limited to attorney's fees and court costs. Minimum additional fee for chargebacks or collections is $25. Interest on disputed charges at 1.5% per month or maximum lawful rate whichever is higher.
Typographical Errors aka Typos
In the event that one of our products or services is listed with an incorrect price or incorrect information due to error or information from suppliers, we shall have the right to cancel, refuse or correct any orders with incorrect pricing (we would contact you for approval for change or cancel the order(s)). We may cancel/refuse these orders regardless of whether the order has been confirmed or card charged. We would refund the order amount immediately if the card was charged. Thank you for your understanding, we strive for perfection but we are only human.