FAQ's & Help at AnythingCostumes.com
FAQ's - Frequently Asked Questions & Help Ordering
Shipping Information < Click there for details
Can I pickup my order at your store in Phoenix? It is a warehouse (pickup only, no dressing room) Can I shop at your retail store in person? - NO, you must order online
We have a few ways to shop with us:
If you order online and select to pick it up, we will call you when your order is ready (typically same day unless we are in the middle of our move).
Our NEW ADDRESS!! ABC Online Resources, LLC ATTN: AnythingCostumes 2633 N 36th Ave Phoenix, AZ 85009 Order PICK_UP (Will call)Hours: Monday-Thursday 9am-430pm(sharp), Friday 9am-330pm. Closed Sat, Sun October Hours are generally extended.We are also closed on Christmas Eve, through New Years Day so that our team may spend time with their families.
Hours: Pickup: Monday through Thursday 9am-430pm, Friday 9am-315pm. See link below for directions:
Why does the quantity reduce to a number less than I selected in the cart when I try to add my color/size?
Note the message at the top of your shopping cart. It may read "NOTE: Requested quantity not available for some items at this time." We use a real-time inventory system. If the item has sold out in your color/size you cannot add it to your cart. Please make another selection. If the item is not listed as "limited to stock on hand, no longer available" or something similar then the item may no longer be made. If it is a regular item you may email us to be advised when we have your color/size back in stock and we will be happy to do so.How do I ship to an address other than the credit/debit card billing address? As noted and agreed on checkout, we will only ship the billing address for the credit card used (or alternate address if verified with the card issuer). To ship to an alternate address call customer service for the credit or debit card you plan to use for your purchase. Have them add the address you would like to ship to as an alternate address or shipping address on your account. Upon checkout for your order, enter the shipping address you want and added to your card on the appropriate screen (the first screen currently) and the correct billing address on the billing information screen. We require the customer service phone number for the card you use and will call them to verify that the alternate address is listed on the account. If it is verified your order will ship as usual. If we are not able to verify the address your order may be cancelled. We take these precautions to prevent unauthorized card use or fraud and keep your costs down. Thank you in advance for your assistance.
I am unable to check-out after I supplied all information, why?
Please read the notes in red in the check-out window. Look for messages such as "You don't seem to have supplied ______". There may be boxes unchecked or some information may be missing.
How do I add items of different sizes and/or colors to my cart?
Please note, there is a drop down menu for items with color/size choices. To order, select the color/size combination you want and enter the quantity desired for that color/size and click the “add to cart” button. (We use a real-time inventory system, if the color/size is not available the quantity will be reduced to reflect available inventory. We do not offer back-orders). Then go back to the item and select the other size/color combination you want and add it to your cart.
Are you experiencing a problem accessing a page on this site or have another error not listed below?
Please send us an email ( email@example.com ) and advise us of specifics (page you were on, specific message, PC or MAC, time of day, your Internet Service Provider, the type and version of your web browser (e.g. Internet Explorer, Netscape 7.2, etc) and we will have our webmasters investigate the issue. Thank you for your help and time.